Last updated June 2024
Destination XL Group, Inc., including our affiliates and subsidiaries (collectively, "DXL", "we" or "us") recognizes your concerns regarding the collection and use of personal information, and we want our visitors to know that DXL has taken important steps to safeguard your privacy and security.
DXL does not market for direct sale to customers in regions outside of the United States, including in the European Economic Area, the United Kingdom, or Switzerland. Orders shopped on our website or mobile apps that ship to locations outside of the United States may not be purchased directly from DXL but may be purchased through Borderfree, Inc. ("Borderfree"). Any personal information associated with these orders will be received by DXL on behalf of Borderfree. DXL may access personal information controlled by Borderfree to fulfill orders or to help address any issues with your order. If you have questions about Borderfree’s privacy practices, please contact Borderfree (borderfree.com).
If you are a resident of the UK, Switzerland or a country in the EEA and you read this policy, you will read about "cookies". Except for strictly necessary cookies, we will not place cookies without obtaining your consent. You can manage your cookie preferences at the bottom of this website.
This Privacy Statement describes the personal data collected or processed when you interact with DXL, including through our websites, digital experiences, mobile apps, stores, customer services email and phonelines, online or offline events, participation in promotions, surveys, giveaways and sweepstakes, or one of our other products or services, all of which are part of DXL’s Platform ("Platform"). It also explains the information that we collect about you, why we collect it, how we use it, the instances when we share it with third-parties and the measures we employ to protect such information.
This privacy statement is from:
Destination XL Group, Inc.
We automatically create website and mobile application log files, which are created when you access our website and/or mobile apps. In addition, automated data collection technologies—such as cookies, beacons, tags, software development kits (SDK), and scripts—are used by us to analyze trends, administer our Platform, and track users' movements around our websites and mobile apps. We, and our third-party service providers, also use these technologies to gather demographic information about our user base as individuals and in the aggregate.
We may combine information collected automatically from your interactions with our Platform and your activity on third-party sites with other data (including personal information). For further information regarding cookies and how to disable them, refer to "Our Use of Cookies" below. For further information regarding the use of automated information technologies for targeted advertising and how you can opt-out of certain uses of your information, please see the "Targeted Advertising and Marketing Partners" section of this Privacy Statement.
When you visit a store, we may collect video recordings and photographs of you that we use for security, to detect and prevent fraud, prevent product loss or damage, report incidents, and for operational purposes.
Whenever you shop in our stores, use DXL mobile applications, or shop online at DXL.com, we may ask you to provide voluntarily some personal information needed to better serve you and/or complete your transaction. This personal information may include: (i) Contact Data (such as your name, mailing address, telephone number, e-mail address and zip code); (ii) Financial Data (such as your account or credit card number and billing address, if you use a credit or debit card or pay by check); and (iii) Demographic Data (such as your birth month).
You can still visit our website and DXL mobile applications, and choose not to provide us with personal information, however, you would not be able to access and use those portions of the website that require your personal information, such as those necessary to make a purchase.
We may collect personal information about you from publicly available and other sources, including:
Our Platform allows you to create and/or associate your account on our Platform using your Google account credentials. If you link our Platform with any third-party service, we receive and collect certain information related to or associated with your account with that third party service. In addition, our Platform may include content or features provided by social media platforms on our Platform or our content or ads on social media platforms (like login or sign in features or tools that allow you to share our content with others). When you interact with such content or features, we may obtain information from the social media platforms, including your username, user ID, demographic information, and other service-related information, subject to the settings and privacy practices of the relevant social media platform. In addition, when you interact with our content, products, services, or ads available on third-party sites, apps, content distribution channels, or other media (like video sharing and social network websites and apps), we may obtain information from those third-party sources. The information we receive may include information about the content you view or access, your demographic information, and information about your interests. You may have the ability to control what information is shared from linked third-party services and social network services by adjusting the privacy settings on those services. We are not responsible for the privacy practices of such third-party services.
Third-party service providers that support our business, including companies that help with our marketing efforts, analytics providers, advertising networks and cooperatives, third parties that share information with us about the different devices you use online, reviews you have posted on third-party sites about products we offer, and other third parties that we collaborate or work with.
Third-party data suppliers (such as data aggregators and data resellers) may supply us with internet and network activity information, demographic information, and other information that helps us recognize and learn more about you and other users of our online services.
We may collect information from third-party fraud prevention companies.
We may combine information we receive from third party sources with other information we have about you.
We maintain administrative, technical and physical safeguards designed to try to protect your personal information and financial data. While we strive to protect your personal information, security, including for data transmissions over the Internet cannot be guaranteed. Please do not email sensitive information such as your account, credit or debit card number, please do not send this information to us electronically, but contact us by mail or telephone instead so that one of our Guest Engagement Center associates may gladly assist you.
You can choose not to allow certain types of cookies, which may impact your experience of the site and the services we are able to offer. To manage the use of cookies on this website, click on the Cookie Preferences link below or change your browser settings.
We engage with users on multiple social media platforms (e.g., Facebook, Twitter, and Pinterest). If you contact us on one of our social media platforms, request customer service via social media, or otherwise direct us to communicate with you via social media, we may contact you via direct message or use other social media tools to interact with you. In these instances, your interactions with us are governed by this privacy policy as well as the privacy policy of the social media platform you use.
We may display targeted ads to you through social media platforms. These ads are sent to groups of people who share traits such as likely commercial interests and demographics. For example, we may target people who have expressed an interest in shopping for pants, shorts, suits or accessories. See the policies of each social media platform for additional information about these types of ads.
Your mobile device may share location information (when you enable location services) with our websites, mobile applications, services or our service providers. If you use our websites, we may collect location data obtained from your IP address. We use this location data to find our nearest store to you, provide product pricing and availability at our stores near you, and provide you with coupons and other offers based on your location. Certain of our device applications may also use this information to determine if you are shopping near one of our stores. If you are, we may present you information relevant to in-store customers. For many devices, you can disable our collection of location information in the settings menu of your device or via device portals.
For many devices, you can disable our collection of location information in the settings menu of your device or via device portals. You may also adjust certain location sharing permissions within the relevant app.
We use the information we collect for various purposes, including:
If you decide to scan your body for fitting purposes so that we can supply custom clothing to you, such data will be processed accordingly and for making size recommendations, keeping proper records of those transactions, and assisting us and our custom clothing business partner in the development, debugging and testing of the products and technologies of our custom clothing business partner. Your information will also be subject to the Privacy Statement of our custom clothing business partner, which will be made available to you.
We may employ other companies or individuals to provide some services to us such as IT and hosting services, fraud prevention, analyzing customer lists and data, providing marketing assistance, consulting, mobile support, demographic data (such as your race, gender, income and birthdate), analyzing guest engagement effectiveness and other services. Also when you make a purchase via credit card, your information may be shared with payment card processors for the purpose of completing your transaction. To ship and track your online purchases, we make your name and mailing address available to such companies as UPS, FedEx and the U.S. Postal Service. DXL will NOT share your information with other people or non-affiliated companies, except in the limited circumstances described elsewhere in this Privacy Statement or with your consent.
We use analytics services, including Google Analytics, to better understand how customers use our websites and apps to improve those technologies and optimize your experience and interactions. If you wish to opt out of allowing Google to collect analytics information, please visit Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout.
Your information may be disclosed as part of any merger, sale of company assets or acquisition, as well as in the event of an insolvency, bankruptcy or receivership (or in due diligence leading up to any acquisition), in which case information would be transferred as one of the business assets of DXL.
We may share your information with advertisers (such as advertising agencies, networks, and exchanges), marketing businesses, third-party data suppliers (such as data aggregators and data resellers), and other marketing partners that help us to create, deliver, and assess our advertising and marketing campaigns and learn more about you and other users of our online services. Information may be linked to your browser or device (like cookies and similar tracking technologies) and related to you if you have a customer account or interact with us in other ways. These parties may combine your personal information with their own records (and records available from other sources) for their own purposes, including for their own and other third-party marketing.
When you use our website, we share information that we collect from you, such as your email (in hashed form), IP address or information about your browser or operating system, with our identity partners/service providers. These partners return an online identification code that we may store in our first-party cookie for our use in online, in-app, and cross-channel advertising and it may be shared with advertising companies to enable interest-based and targeted advertising. To opt out of this use, please click here (https://liveramp.com/opt_out/).
Your personal information is not shared for money, but certain targeted advertising activities may be deemed the "sale" or "sharing" of personal information under applicable privacy laws. We do not sell or share personal information of individuals we know to be under 16 years of age.
If you prefer that we NOT share your name and contact information with any of our marketing partners, you may "opt-out" by simply telling us when you give us your personal information, or please:
Please be sure to provide us with your exact name, mailing address and the nature of your request so that we can correctly identify you and properly fulfill your request. We will make every effort to implement any choice you make as soon as possible.
You may opt out of the use of information about your browsing activities on our Platform to show you ads on other websites and services by adjusting your settings for each device and browser you use with our websites and mobile apps. To adjust settings for our websites, please visit our Cookie Preferences Page. Alternatively, you may visit our Platform using a legally recognized device or browser-based universal opt-out mechanism such as the Global Privacy Control. Adjusting your settings using the links above will only opt out of any sharing activity on the browser and device you are using for the DXL website you are visiting.
You may also opt out of targeted advertising by certain companies that participate in third-party industry groups by visiting the Network Advertising Initiative consumer opt-out page or the Digital Advertising Alliance's consumer choice tool. In addition, your device settings may offer you additional privacy settings when using our mobile apps; please see the device settings for details. Please note that even if you opt out of receiving interest-based advertising, you will still receive advertisements, but they will be more general in nature.
From time to time, we may allow other businesses to make their products or services available to our visitors. You may purchase products or services from these other businesses through our website or DXL mobile application. When you purchase such products or services, we will share personal information related to your purchase with those businesses. Information received by those businesses in connection with a DXL purchase will be subject to this Privacy Statement and/or the other businesses’ privacy policy.
Though DXL makes every effort to preserve the privacy of personal information, on rare occasions, we may disclose specific information with law enforcement or government officials upon request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.
We will retain your personal information in accordance with DXL’s record retention requirements and policies which reflect business and legal considerations. DXL will retain your personal information for the time period reasonably necessary to achieve the business and commercial purposes described in this Privacy Statement (including the California Residents section) or any other notice provided at the time of collection. Your personal information may be retained longer if required or permitted by applicable law.
We do not knowingly collect personal information from children under the age of 13. If a child under the age of 13 has provided us with personally identifiable information online, we ask that a parent or guardian contact us at 1-855-ShopDXL(1-855-746-7395). Persons under the age of majority (minors) should obtain their parents' permission prior to submitting any personal information to DXL.
We offer choices regarding the type and occurrence of information you receive from us. Upon creating or logging into your DXL account through a third-party platform you will automatically receive DXL correspondence and other offerings. If you prefer not to receive communications from DXL, or if you prefer to receive them less frequently, please:
You may also click the unsubscribe link on any e-mail communication you receive from us and follow the instructions on screen.
You may opt-out from allowing DXL mobile apps to send you push notifications by adjusting the permissions in your mobile device. This opt-out choice does not apply to in app notifications.
You can stop all further collection of information by DXL mobile applications by uninstalling it. You may use the standard uninstall process available as part of your mobile device or via the mobile application marketplace or network.
Note: If you uninstall the mobile application from your device, DXL unique identifier associated with your device will continue to be stored. If you re-install the application on the same device, DXL will be able to re-associate this identifier to your previous transactions and activities.
You are responsible for maintaining the accuracy and completeness of your personal information, as well as the confidentiality of your account and password and for restricting access to your computer and mobile device. You can edit your personal information at any time by using your DXL password to access your account.
Our website may contain links to other websites that we think you will enjoy, but which are not under our control. Please take note that DXL is not responsible for the privacy policies or practices of such other websites. We encourage our visitors to be aware when they leave our website and to read the privacy statements of each and every web site they visit. This Privacy Statement applies solely to information collected by DXL.com and the DXL mobile apps.
We may, from time to time, make changes to our Privacy Statement and post those changes here. We recommend that visitors of DXL.com and the DXL mobile apps periodically visit this Privacy Statement to learn of new privacy practices or changes to our policy.
If you would like further information, or have any questions about our Privacy Statement, please:
In addition to other rights described in this Privacy Statement, a California resident about whom DXL collects, uses, discloses or sells such individual's personal information to third-parties shall:
In the preceding 12 months, we collected, disclosed, or sold the following categories of personal information:
Categories of Personal Information | Collected | Disclosed | Sold | Purpose |
Identifiers (e.g., name, email address, postal address, phone number, IP address) | X | X | Business analytics, fraud prevention, order fulfillment | |
Personal information defined in Civil Code Section 1798.80(e) | X | X | Business analytics, fraud prevention, order fulfillment | |
Protected personal information (e.g., gender, religion, sexual orientation, disability) | X | X | ||
Commercial/transactional information (e.g., purchase information, order history) | X | X | Business analytics, Website functionality, Marketing | |
Biometric information | ||||
Internet/network activity (e.g., website or app usage activity including page views, length of visit, referral source, navigation paths) | X | X | Business analytics, Marketing | |
Geolocation data | X | X | Business analytics, Website functionality, Marketing | |
Audio, electronic, visual, thermal, and olfactory information | ||||
Professional or employment-related information | ||||
Education information | ||||
Inferences (e.g., analytics and preferences) |
We do not knowingly sell personal information of users under the age of 16.
As described above, we work with certain advertising partners to show ads that are targeted to your interests. These activities may be considered "selling" or "sharing" of your personal information under California law.
To exercise your rights under CCPA or another applicable law, you may contact us at 1-855-ShopDXL(1-855-746-7395) submit a request via email at privacy@dxlg.com, via online form available here, or by writing to us at DXL, 555 Turnpike Street, Canton MA 02021; Attention: DXL Privacy. You may submit a request on your own behalf, or you may designate an authorized agent to make a request on your behalf. Your authorized agent must submit written proof, such as an affidavit, as evidence of your authorization to submit a request on your behalf.
In order to protect our customer’s personal information, and as required under applicable law, we will verify your identity following receipt of your request. For security purposes, our verification process requires an exact match of at least three data points you provide to us with data points we maintain in our records. Please provide your state of residence and at least three of the following data points when you submit your request:
Upon receipt of your request to: (i) know what personal information DXL collects about you; or (ii) request that DXL delete the personal information it has collected about you. DXL will:
You can request to opt-out of the sale of your personal information to a third party by visiting our Do Not Sell My Personal Information page or by submitting a Privacy Rights Request as set forth above. To exercise your "Do Not Sell My Personal Information Right" with respect to cookies you can adjust your Targeted Advertising Cookies by visiting our Cookie Preferences page. You may also opt out of certain targeted marketing activities as set forth above under Targeted Advertising and Marketing Partners, including by enabling Global Privacy Controls.
If you use our mobile apps, you will also need to opt out of the "selling" activity under the Do Not Sell My Personal Information menu item for each mobile app.
If you are a Colorado resident, you have certain rights related to your personal information. To exercise your rights under CPA, please see above under Submit a Privacy Rights Request. If 45 days after you send us a request, we have not responded to your request or asked for additional time to respond to your request, you have the right to appeal our failure to take action. To appeal our failure to take action contact us through one of the following methods.
If you are a Connecticut resident, you have certain rights related to your personal information. To exercise your rights under CTDPA, please see above under Submit a Privacy Rights Request. If we inform you that we decline to take action regarding your request, you have the right to appeal our failure to take action by contacting us through one of the following methods within 45 days of receiving our decision.
If you are a Utah resident, you have certain rights related to your personal information. To exercise your rights under UCPA, please see above under Submit a Privacy Rights Request.
In addition to other rights described in this Privacy Statement, a Virginia resident about whom DXL collects, uses, discloses or sells such individual's personal information to third-parties shall:
To exercise your rights under CDPA, please see above under Submit a Privacy Rights Request. If we inform you that we decline to take action regarding your request, you have the right to appeal our failure to take action, contact us through one of the following methods.